關於 employee happiness ，我們在網路上蒐集到這些相關的討論、資訊與評價

哈佛知識分享: 做生意，七大困難選擇!

七條策略問題 Seven Strategy Question《第二: 核心價值 - 公司股東、顧客、員工，誰優先? 》

Business is about making tough choices. 上一集就講咗 Who is your primary customer? 誰是你首要顧客?

今集我會同你探討第二個策略問題: 核心價值 - 你是把公司股東、顧客、或員工利益行先?

How do your core values prioritize company shareholders, emoloyees and cuatomers? Who come FIRST? 當有衝突，邊個利益行先?

根據哈佛教授 Bob Simons 呢本書 Seven Strategy Questions，冇話對唔與錯。 但搞唔清楚就一定錯。三選其一，你揀邊個行先?

(1) 公司/股東 (Shareholders) 行先? 李嘉誠就最出名股東行先。佢退休前最後一次主持長和系股東會，被問及一個出色的企業家最重要是什麼，李嘉誠話：「最重要忠誠為股東爭取正常收入，為股東設想，投資有前途項目，派息要合理，將股東利益排第一。」 我諗你咁多年都聽唔少佢講話股東利益排第一。 因此，好多人都話同長實做生意唔簡單， 甚至乎有時畀人感覺 (no offense) 賺到盡， 一蚊一毫都同你計，why? 因為股東利益行先，佢又啱喎。 但做善事? 李嘉誠本人捐幾十幾百億佢就好疏爽，因為唔關股東事。

Core value (核心價值)係股東行先，即係公司利益行先，成日話為公司著想，即係等於話為公司股東著想。 因此好多上市公司， 甚至乎初創企業，都會有 employee stock option，希望員工同公司利益一致。 希望佢哋由朝到晚都諗住 Creating Shareholder Value，為公司 = 為自己增值。

根據呢本 Seven Strategy Questions, AIG (AIA 母公司)、Citigroup、Pfizer 輝瑞藥業都係出名 shareholders 行先的公司，也是好成功的公司。做生意就係先講賺錢， 天公地道。

(2) 有啲公司嘅 Core Value 就係顧客行先 Customers First。例如，Johnson & Johnson 強生，係1943年就 craft 咗呢個 Credo (教義) :

We believe our first responsibility is to the patients, doctors and nurses, to mothers and fathers and all others who use our products and services....

We are responsible to our employees who work with us throughout the world.

We are responsible to the communities in which we live and work and to the world community as well....

Our final responsibility is to our stockholders. Business must make a sound profit....

When we operate according to these principles, the stockholders should realize a fair return.

Johnson & Johnson 的核心價值 core value 係顧客行先、員工第二、community 社群圈子第三、股東利益排第四。

我相信好多公司都係「話」顧客行先， 但有冇寫到好似強生咁清楚呢? 當然我相信更加多嘅公司，就係口講一套，做另一套。 口講顧客行先， 實質上遇到任何金錢利益，就縮數，公司/股東利益行先。

例如你開間茶餐廳， 有啲食材就嚟到期， 喺掉同唔掉的邊緣， 又唔會食死人，但又未必係最靚料，咁你會點? Be honest! ..... 公司賺少啲都揼?你就係顧客行先。 側側膊，唔多覺照用，慳番啲成本? 你就係公司行先。 無話對與錯， 最緊要搞清楚。你知啫，但係全公司同事知唔知? 能唔能夠全部人都言行一致?

(3) 如果我問你，有 covid 肺炎前， 某航空公司嘅股價喺呢道， 現在估計應該係邊? 如果我同你講仲高過肺炎之前，你會唔會信? 肺炎前係每股USD57，依家? USD62，高咗近10%。 佢就係美國西南航空 Southwest Airlines， 記住呢個係全球最多人染病嘅美國喎，有排都未走出疫情。佢就係出晒名 Employee First 嘅公司。Yes! The airline puts employee happiness above customet satisfaction. 員工開心，更重要過顧客滿意程度。

Southwest ranks employees first, customers second, and shareholders third. 員工第一、顧客第二、公司/股東第三。

你有無坐過Southwest Airlines 嘅飛機? 搭飛機通常最悶嘅就係一開始嘅 Safety Annoucement 安全提示。 但如果喺 Southwest? 你會聽有人講 jokes .... 有人 Rap!

呢啲講笑、唱歌、跳舞冇得迫。 員工開心，佢哋就自然會做。 你上網睇到會更多更多其他搞笑例子。

Southwest company blog says: "We believe that if we treat our employees right, they will treat our customers right, and in turn that results in increased business and profits that make everyone happy."

Employees come first 嘅理念，令到Southwest Airlines 每兩秒鐘就收到一份 job application, 每100個人申請，只有兩個人能夠成功獲取錄。2% acceptance rate， 好多傳媒都話去 Southwest 返工仲難過入哈佛! 有好嘅人才，就自然有好嘅服務，有好嘅業績。 亦都因為咁Southest Airlines 一間公司嘅市值，曾經係等於美國所有其他航空公司(American Airlines, Delta, Continental, UA etc)加埋嘅總和，都唔夠佢一間公司值錢。

你唔好以為Southwest Airlines 淨係員工開心喎，根據權威市場研究公司 J.D.Power 2020 survey，Southwest Airlines 嘅顧客滿意程度 customer satisfaction 都係全美國最高，both long and short-haul. 長短途都贏曬!

但老實說，坊間有幾多間公司會大聲講話員工行先? 間間都話顧客行先? 但諗真啲，係唔係真呢? 轉一轉個優先次序， 會唔會有另一番景象呢?

公司/股東、顧客、員工， 係你嘅核心價值邊個行先? 冇話對與錯。 但最緊要搞清楚， 萬一互相有衝突，你會揀邊個先? 係咪全公司上下同事、顧客、股東、合作伙伴都知? 你是否言行一致?

因為錄呢條片，我都問咗自己好多問題。我自己盛滙商舖基金係邊個行先? 我老婆答案即刻答我: 「你梗係員工行先啦! 因為嗰次點點點.... 」

Yes. 我自己商舖基金係員工行先 Employee First 嘅公司。因為我成日都同同事們講:
「錢賺唔晒，最緊要大家 happy!」...
「唔鐘意賺嗰個人嘅錢，就冇賺!」...
「我哋人少少，賺多啲，遠遠好過人多多，個個賺少啲! 大家都想養家活兒，搵到、洗到、身體好!」

我相信只要能夠建立一個好嘅 culture 企業文化， 大家同事們自然會作出個啱嘅決定，買舖賣舖，有條好嘅 team，真係好難輸。 因此，老實說，如果有邊個客唔妥我嘅員工，我通常都會「唔妥」返佢 - 當然呢個要建基於你哋員工嘅信任。

To me ....「顧客不是永遠對的!」 選擇適當的顧客，長遠回報會更佳， 對你選擇嗰班顧客回報都會更佳。我係道都好幸運地同你講，我商舖基金由2016年成立以來加入的同事們，公司基本上係冇人走過。Turnover 近乎零! 你對人點，人就自然對你點! As said ... 錢賺唔晒，最緊要大家同事們Happy! 人客/公司自然賺錢。

你呢? Who comes first in your business? Company/Shareholders, Customers, Employees? 你公司嘅核心價值，邊個是優先? 無論你揀邊個都好，係唔會同你選擇嘅Primary Customers (首要顧客)有衝突， 只會更加強化你服務佢哋嘅能力及提升你競爭力。 最緊要搞清楚 WHO COMES FIRST!

有興趣聽多啲，就來我五月份星期六嘅早餐會啦! 呢兩集同你講咗 Who is your primary customer? 同埋 Who comes first? Company/Shareholders, Customers or Employees?

下一集同你，What Critical Performance Variables Are You Tracking? 追數? 你應該最追幾條數?

。。。。。

五月份早餐分享會 Topic: The Seven Strategy Questions by Harvard Professor Robert Simons

哈佛分享: 七條做生意策略問題

2012至2014間，我連續三年在哈佛上了 Robert Simons 的堂，畢生受用。我自己成間商舖基金公司都是建基於這本書。

有興趣 sign up la 😃 每次限四位 (包括我)。 人多傾唔到計。

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。。。。。。。。。。

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【現代の若手社員が背負っているリスク】

本題に入る前に、近況報告を２つほどさせてください。

一つ目は、昨日もテレビ朝日さんの番組に出させていただいたのですが、ここから映画『えんとつ町のプペル』の公開までの間、キンコン西野にしては結構テレビに出ます。

https://youtu.be/1g6Ca_UjOrs

　
べつに芸能界を引退したではないのですが、「作品を作って届ける」というのは、時間を要する作業でして……なかなか、出役として表に出れないんですね。

「出役としての才能もそんなに無い」という理由もありますが(涙)

　
なので、基本的に僕のスケジュールは、アトリエに籠るか、公園を散歩しながら一人でブツブツ言ってるヤバいオッサンをやるか……で、おそらく御近所さんからは、「あいつは仕事があるのか？」という心配をされています。

一応、働いていると思うんですけど、表に出てないと、そうなっちゃうんです。



ただ、今回は、結構いろんな番組に出させていただくので、御近所さんも安心させられるんじゃないかと思っております。
また、オンエア情報が出次第、逐一、ご報告させていただきます。


次に、二つ目の近況報告です。

僕はイイ人と思われたくて、支援活動めいたものを結構積極的にやっているのですが、そんなことをしていたら「僕も、私も、協力したい」という神様のような方が出てきてくださって、その結果、「えんとつ町のプペル『こどもギフト』」というプロジェクトが立ち上がったんです。

【こどもギフト】
https://salon.jp/child_gift

　
これは、「世界中の子供達に絵本を毎月１冊の絵本を贈る」という「支援のサブスク」で、ご自身のお小遣いの中から、会社の売り上げの中から、毎月２０００円を支援してくださる方が、今現在、８４６名もいます。

つまり毎月８４６冊の絵本が子供達に届くわけですね。毎月です。

これが成立しているのって本当に凄いことで、どこかでキチンと取り上げた方がいいテーマだなぁと思っております。



そんなこんなで先日は沖縄の「兼原小学校」と「赤道小学校」の１年生〜３年生まで全員に絵本をプレゼントしてまいりました。

その時の模様は「えんとつ町のプペル『こどもギフト』」の支援者グループの方に活動報告として出させていただいております。

『こどもギフト』は需要があるかぎり、生涯続けていこうかなぁと思っている活動ですので、興味がある方は是非、のぞいてみてください。





さて、そんなこんなで今日の本題です。



労働基準法の改正ってチョコチョコおこなわれていて、今年の４月にも改正されて、たしか時間外労働の上限が「月に４５時間・年間３６０時間」とかなんです。
それを超えると罰則があるんです。

　
ちなみに、一般的な労働時間は１日８時間。
これを僕におきかえた時に、僕、大体、一日１８時間〜２０時間ぐらい働いているんですね。
仮に１８時間だとしたら、労働基準に照らし合わせると、僕の１日の時間外労働が１０時間。

月に３００時間。
年間にすると３６００時間です。

でも、労働基準法の上限は、月に４５時間。年間３６０時間じゃないですか？

ちゃんと働いている人は、時間外労働でいうと、僕の１/１０の時間しか働いていないわけです。
もちろん「働いている時間が長ければ、いい結果になる」という話じゃありませんが、よっぽど時間の使い方が上手い人じゃないかぎり、仕事の結果というのは労働時間に概ね比例すると思います。

「いやいや、仕事の時間を削って、家族との時間を作りたいんだ」というのであれば話は別です。
それは幸せの一つの形ですし、他人がどうこう言えるものじゃありません。

そうじゃなくて、シンプルに「成り上がりたい」と思っている人に対して、労働基準法というのは、なかなか厄介なハードルだなぁと思っております。



それともう一つ。



昨日、ウチの田村Pが、オンラインサロン内で、ウチの若手スタッフに対して、一言で言うと「お前ら、ナメなよ」という記事を投稿したんですね。

【西野亮廣エンタメ研究所】
https://salon.jp/nishino

ちょっと説明がややこしいんですけど……今、「全国の子供達に映画『えんとつ町のプペル』をプレゼントしたい！」というクラウドファンディングを実施していて、クラウドファンディング上で、「映画『えんとつ町のプペル』をプレゼントして欲しい」という子供施設と、「映画『えんとつ町のプペル』をプレゼントしたい」という大人をマッチングしているんです。

ちなみに、もし、期間中にマッチングしなければ、僕が自腹で子供施設にプレゼントさせていただくので、手を挙げてくださった子供施設には１００%、映画『えんとつ町のプペル』の前売り券がプレゼントされます。

で、例えば、愛知県の○○幼稚園から手が挙がれば、すぐに「○○幼稚園に支援できる権」というものを、クラウドファンディングのリターンで出して、かつ、「新しいリターンが出ましたよ」ということをご報告する為に、僕がそのリターンをスクショして、画像を整えて、支援先のリンクを貼って、サロン内にある各県人会に投げていたんです。

愛知の幼稚園から手が挙がれば、「愛知県人会」の投稿に、「○○幼稚園から手が挙がりました〜」というご報告を。
やっぱり、「地元を応援したい」という気持ちがあると思うので。


で、僕は、映画やら何やらを作っている合間を見つけて、その作業をずっとやっていたのですが……その作業を僕がやっていることはウチの若手スタッフは全員知っているんですね。

それに対して、田村Pから雷が落ちまして……まぁ、要するに「なんで、西野亮廣に事務作業をやらせとんねん」です。
　
「西野亮廣が今、どれだけ大変な思いをして映画を作っているかお前ら知ってるやろ。制作に集中させてあげるべきやし、休ませてあげろや。お前らは事務作業をしている西野亮廣をなんで見て見ぬフリをしとんねんっ！」という大雷が落ちました（笑）


ウチの会社は「社内で起きていることは全部ネタにする」をモットーに、業務連絡ですらサロンの記事でおこなっていたりするのですが、今回は雷が落ちました。

田村Pは株式会社NISHINOの社員じゃないので、「外野の意見」として、それが言えたわけですね。

【田村サロン】
https://salon.jp/tamura

こういうのって、今「パワハラ」みたいに扱われてしまうので、なかなか言えないじゃないですか。

ただ、若手の未来を思うと、「とびっきりの愛を持って叱る」というのは絶対に大事で、僕も先輩に山ほどしごかれたクチなんですけど、今は感謝しかないんですね。
あそこで、しごかれないまま４０才になっていたことを思うと、ちょっとゾッとします。

ウチの若手はタフなので、「田村Pに怒られたことをネタにして喋る会」というイベントを開催するらしいのです（最高！）

そろそろ話をまとめますね。

　
今、２０代の方は労働基準法の改正や、「パワハラ」と言える権利を持ったことで、かなり守られている反面（これはとても素晴らしいことだと思います！！）、「労働時間による下克上を起こしにくくなっている」ということと、「しごかれなくなっている」という大きすぎるリスクを背負っていることは、把握しておいた方がいいと思います。


これらは安全とトレードオフの関係なので、そこは上手にやりくりしてみてください。
超絶応援しています。



　
▼西野亮廣の最新のエンタメビジネスに関する記事(1記事=2000~3000文字)が毎朝読めるのはオンラインサロン(ほぼメルマガ)はコチラ↓
https://salon.jp/nishino

▼Instagram版はコチラ↓
https://nishino73.thebase.in/items/25497065

━━━
２０２０年１２月２５日公開！
映画『えんとつ町のプペル』

▼オンラインムビチケ（特典付き）の購入はこちら↓
https://mvtk.jp/Film/070395
[the risk of modern young employees carrying]

Before you enter the chase, let me have about 2 status reports.

The first one was also on tv asahi's program yesterday, but from here to the release of the movie ′′ a town ′′ I'm going to go to the tv for xin nishino.

https://youtu.be/1g6Ca_UjOrs

　
I haven't retired from showbiz, but it's a work that takes time to make a piece and deliver...... it's quite a bit of a bit of a bit of a bit of a bit of a bit of a bit of a bit of a bit of

There is also a reason why ′′ there is no talent as a role ′′ (tears)

　
So, basically, my schedule is going to go to the atelier, or I'm going to do a crazy old man who is mumbling alone while walking around the park...... and probably from the neighbor," he's a job I'm worried that there is?"

I think I'm working in case, but if you don't get on the table, it's going to be.



It's just that this time, I'm going to be on a lot of shows, so I'm thinking that the neighbors will be able to feel relieved too.
Also, as soon as the air information comes out, we will report it.


Next is the second status report.

I want to be a good person, and I'm doing a lot of support activities, but if I'm doing that, I'm going to have a good time with God, ′′ I want to cooperate too ′′ Please come, the result," the project called ′′ Children's gift ′′ in a town has stood up.

[Children's gift]
https://salon.jp/child_gift

　
This is the ′′ Sub-Sook of support ′′ called ′′ giving a picture book to children around the world," from your own pocket money, from the sales of the company, every month 2000 There are now 846 people who support the yen.

In other words, 846 picture books each month will reach the children. It's every month.

It's really amazing that this is being completed, and I think it's better to be featured somewhere.



This is how the other day, I present a picture book to all of you from the 1th grade to the 3th grade of the ′′ and elementary school ′′ in Okinawa.

The pattern of the time is to be issued as an activity report to the supporters group of ′′ Children's gift ′′ in a town.

′′ Children's gift ′′ is an activity that you think you should continue for life as long as there is a demand, so if you are interested, please try it.





Well, that's how today's chase.



The revision of the labor standards law has been held in chocolate chocolate, and it has been revised this April, and the limit of the outside labor is ′′ 360 hours a month ′′
Beyond it, there is penalties.

　
By the way, general working hours are 8 hours a day.
When I get this to me, I'm mostly working about 18 HOURS TO 20 hours a day.
If it'S 18 hours, in light of the labor standards, my 1th time outside labor is 10 hours.

300 hours a month.
It's 3600 hours in a year.

But the limit of the labor standards law is 45 hours a month. Isn't it 360 hours a year?

People who work properly are only working for my 1/10 hours in time outside labor.
Of course, it's not a story that ′′ if you have time to work, it will be a good result but as long as it's not a person who is good at using time, I think that the result of the work is generally proportional to the labor time.

′′ No no, I want to sharpening my work time and make time with my family if you say, it's different from the story.
It's one form of happiness, and it's not what others can say.

It's not so much, I think that the labor standards law is quite a messy hurdle for people who think it's simple to ′′ want to upstart ′′



Or another one.



Yesterday, our tamura p posted an article called ′′ you guys don't disrespecting ′′ in the online salon.

[Ryo Nishino Institute of entertainment]
https://salon.jp/nishino

It's a bit of a bit of a bit of a bit of a bit of a bit of a bit of a bit of a bit of a bit of a bit of a bit of a bit of a bit of a bit of a bit of a bit of a bit of a bit of So, I'm matching an adult called ′′ I want you to present the movie ′′ a in the town ′′ and ′′ I want to present the movie ′′ a in the town,"

By the way, if you don't match during the period, I'll give you a present to the children's facility with a streamline, so I'm going to have a 100-Year-old child facility that raised my hand %, movie ′′ a town ′′ Advance tickets will be present.

So, for example, if you get your hands from the ○○ Kindergarten in Aichi Prefecture, you will soon be able to put out the ′′ right to support kindergarten ′′ on the return of crowdfunding, and," new return Is out to report that I sook the return, made the image, put on the link of the support, and throw it to each prefecture meeting in the salon.

If you have a hand from aichi's kindergarten, you will be able to post the ′′ Aichi Prefecture Association ′′," ○○ I got a hand from kindergarten ~"
I think I have a feeling that I want to support my hometown.


So, I found the middle of making movies and things, and I've been doing the work for a long time...... I know all my young staff who are doing the work.

On the other hand, the thunder fell from tamura p...... well, in short, ′′ why don't you let ryo nishino do clerical work......
　
′′ I know how hard ryo nishino is making a movie right now. Let me focus on the production, let me rest. Why don't you guys pretend not to look at ryo nishino, who is working on clerical work!" the big thunder has fallen (lol)


My company is the motto of ′′ everything happening in the company is a story even in business contact, it's a salon article, but this time the thunder has fallen.

Tamura p is not an employee of Nishino Co Ltd. So it was said as a ′′ outfield opinion,"

[Tamura Salon]
https://salon.jp/tamura

This kind of thing is now treated like ′′ power harassment so you can't quite say it.

It's just that when I think of the future of young people, it's absolutely important to say ′′ I'm going to spell with a kickin ' love," and I'm also a lot of people who have been able to do a lot of things to do with my senior, but now I'm I'm sorry.
It's a bit grossed out when I think that I was 40 years old without being there.

My young man is tough, so I'm going to hold an event called ′′ a meeting to talk about being angry by tamura p," (the best! ()

I'm about to put together a story.

　
Now, the 20 s are pretty protected by the revision of the labor standards law and the right to say ′′ power harassment ′′ (I think this is such a great thing!!)," I think it's better to figure out that it's hard to wake up the gekokujo by labor time, and it's too big to be a risk of ′′ being a bit of a bit of a bit of a bit of a bit of a bit of a bit of a bit


These are safety and trade-off relationships, so try to make it well there.
I'm really rooting for you.



　
▼ an article about the latest entertainment business of ryo nishino (1 articles = 2000 to 3000 characters) can be read every morning online salon (almost mail magazine) is here ↓
https://salon.jp/nishino

▼ Instagram version is here ↓
https://nishino73.thebase.in/items/25497065

━━━
Released on December 25, 2020!
The movie in a town ′′

▼ Buy Online Bangabandhu (with perks) here ↓
https://mvtk.jp/Film/070395Translated

感謝這兩年來陪伴著我一起成長，一直照顧著我，這裡是我的家 @minitattoo_studio 。
這一生能遇見到你是我的幸運，笑過，哭過，吵過，細訴過，從前都是一起周圍走跟著你，這兩年比親人更親，一直扶持著我幫助我，做我的樹蔭，帶我走出去看這個世界，感謝你一直以來的照顧與保護，我親愛的師姐與伙伴，多謝你-@mini_tattooer 。
要長大，飛起來了。

Here like my home, my family more than a shop and employee relationship for me. I’m happiness I can work in here. Thank you so much in the past two years and love you all. @minitattoo_studio & @mini_tattooer
@ Mini Tattoo

哈佛知識分享: 做生意，七大困難選擇!

七條策略問題 Seven Strategy Question《第二: 核心價值 - 公司股東、顧客、員工，誰優先? 》

Business is about making tough choices. 上一集就講咗 Who is your primary customer? 誰是你首要顧客?

今集我會同你探討第二個策略問題: 核心價值 - 你是把公司股東、顧客、或員工利益行先?

How do your core values prioritize company shareholders, emoloyees and cuatomers? Who come FIRST? 當有衝突，邊個利益行先?

根據哈佛教授 Bob Simons 呢本書 Seven Strategy Questions，冇話對唔與錯。 但搞唔清楚就一定錯。三選其一，你揀邊個行先?

(1) 公司/股東 (Shareholders) 行先? 李嘉誠就最出名股東行先。佢退休前最後一次主持長和系股東會，被問及一個出色的企業家最重要是什麼，李嘉誠話：「最重要忠誠為股東爭取正常收入，為股東設想，投資有前途項目，派息要合理，將股東利益排第一。」 我諗你咁多年都聽唔少佢講話股東利益排第一。 因此，好多人都話同長實做生意唔簡單， 甚至乎有時畀人感覺 (no offense) 賺到盡， 一蚊一毫都同你計，why? 因為股東利益行先，佢又啱喎。 但做善事? 李嘉誠本人捐幾十幾百億佢就好疏爽，因為唔關股東事。

Core value (核心價值)係股東行先，即係公司利益行先，成日話為公司著想，即係等於話為公司股東著想。 因此好多上市公司， 甚至乎初創企業，都會有 employee stock option，希望員工同公司利益一致。 希望佢哋由朝到晚都諗住 Creating Shareholder Value，為公司 = 為自己增值。

根據呢本 Seven Strategy Questions, AIG (AIA 母公司)、Citigroup、Pfizer 輝瑞藥業都係出名 shareholders 行先的公司，也是好成功的公司。做生意就係先講賺錢， 天公地道。

(2) 有啲公司嘅 Core Value 就係顧客行先 Customers First。例如，Johnson & Johnson 強生，係1943年就 craft 咗呢個 Credo (教義) :

We believe our first responsibility is to the patients, doctors and nurses, to mothers and fathers and all others who use our products and services....

We are responsible to our employees who work with us throughout the world.

We are responsible to the communities in which we live and work and to the world community as well....

Our final responsibility is to our stockholders. Business must make a sound profit....

When we operate according to these principles, the stockholders should realize a fair return.

Johnson & Johnson 的核心價值 core value 係顧客行先、員工第二、community 社群圈子第三、股東利益排第四。

我相信好多公司都係「話」顧客行先， 但有冇寫到好似強生咁清楚呢? 當然我相信更加多嘅公司，就係口講一套，做另一套。 口講顧客行先， 實質上遇到任何金錢利益，就縮數，公司/股東利益行先。

例如你開間茶餐廳， 有啲食材就嚟到期， 喺掉同唔掉的邊緣， 又唔會食死人，但又未必係最靚料，咁你會點? Be honest! ..... 公司賺少啲都揼?你就係顧客行先。 側側膊，唔多覺照用，慳番啲成本? 你就係公司行先。 無話對與錯， 最緊要搞清楚。你知啫，但係全公司同事知唔知? 能唔能夠全部人都言行一致?

(3) 如果我問你，有 covid 肺炎前， 某航空公司嘅股價喺呢道， 現在估計應該係邊? 如果我同你講仲高過肺炎之前，你會唔會信? 肺炎前係每股USD57，依家? USD62，高咗近10%。 佢就係美國西南航空 Southwest Airlines， 記住呢個係全球最多人染病嘅美國喎，有排都未走出疫情。佢就係出晒名 Employee First 嘅公司。Yes! The airline puts employee happiness above customet satisfaction. 員工開心，更重要過顧客滿意程度。

Southwest ranks employees first, customers second, and shareholders third.  員工第一、顧客第二、公司/股東第三。

你有無坐過Southwest Airlines 嘅飛機? 搭飛機通常最悶嘅就係一開始嘅 Safety Annoucement 安全提示。 但如果喺 Southwest? 你會聽有人講 jokes .... 有人 Rap!

呢啲講笑、唱歌、跳舞冇得迫。 員工開心，佢哋就自然會做。 你上網睇到會更多更多其他搞笑例子。

Southwest company blog says: "We believe that if we treat our employees right, they will treat our customers right, and in turn that results in increased business and profits that make everyone happy."

Employees come first 嘅理念，令到Southwest Airlines 每兩秒鐘就收到一份 job application, 每100個人申請，只有兩個人能夠成功獲取錄。2% acceptance rate， 好多傳媒都話去 Southwest 返工仲難過入哈佛! 有好嘅人才，就自然有好嘅服務，有好嘅業績。 亦都因為咁Southest Airlines 一間公司嘅市值，曾經係等於美國所有其他航空公司(American Airlines, Delta, Continental, UA etc)加埋嘅總和，都唔夠佢一間公司值錢。

你唔好以為Southwest Airlines 淨係員工開心喎，根據權威市場研究公司 J.D.Power 2020 survey，Southwest Airlines 嘅顧客滿意程度 customer satisfaction 都係全美國最高，both long and short-haul. 長短途都贏曬!

但老實說，坊間有幾多間公司會大聲講話員工行先? 間間都話顧客行先? 但諗真啲，係唔係真呢? 轉一轉個優先次序， 會唔會有另一番景象呢?

公司/股東、顧客、員工， 係你嘅核心價值邊個行先? 冇話對與錯。 但最緊要搞清楚， 萬一互相有衝突，你會揀邊個先? 係咪全公司上下同事、顧客、股東、合作伙伴都知? 你是否言行一致?

因為錄呢條片，我都問咗自己好多問題。我自己盛滙商舖基金係邊個行先? 我老婆答案即刻答我: 「你梗係員工行先啦! 因為嗰次點點點.... 」

Yes. 我自己商舖基金係員工行先 Employee First 嘅公司。因為我成日都同同事們講:
「錢賺唔晒，最緊要大家 happy!」...
「唔鐘意賺嗰個人嘅錢，就冇賺!」...
「我哋人少少，賺多啲，遠遠好過人多多，個個賺少啲! 大家都想養家活兒，搵到、洗到、身體好!」

我相信只要能夠建立一個好嘅 culture 企業文化， 大家同事們自然會作出個啱嘅決定，買舖賣舖，有條好嘅 team，真係好難輸。 因此，老實說，如果有邊個客唔妥我嘅員工，我通常都會「唔妥」返佢 - 當然呢個要建基於你哋員工嘅信任。

To me ....「顧客不是永遠對的!」 選擇適當的顧客，長遠回報會更佳， 對你選擇嗰班顧客回報都會更佳。我係道都好幸運地同你講，我商舖基金由2016年成立以來加入的同事們，公司基本上係冇人走過。Turnover 近乎零! 你對人點，人就自然對你點! As said ... 錢賺唔晒，最緊要大家同事們Happy! 人客/公司自然賺錢。

你呢? Who comes first in your business? Company/Shareholders, Customers, Employees? 你公司嘅核心價值，邊個是優先? 無論你揀邊個都好，係唔會同你選擇嘅Primary Customers (首要顧客)有衝突， 只會更加強化你服務佢哋嘅能力及提升你競爭力。 最緊要搞清楚 WHO COMES FIRST!

有興趣聽多啲，就來我五月份星期六嘅早餐會啦! 呢兩集同你講咗 Who is your primary customer? 同埋 Who comes first? Company/Shareholders, Customers or Employees?

下一集同你，What Critical Performance Variables Are You Tracking? 追數? 你應該最追幾條數?

。。。。。

五月份早餐分享會 Topic: The Seven Strategy Questions by Harvard Professor Robert Simons

哈佛分享: 七條做生意策略問題

2012至2014間，我連續三年在哈佛上了 Robert Simons 的堂，畢生受用。我自己成間商舖基金公司都是建基於這本書。

有興趣 sign up la ? 每次限四位 (包括我)。 人多傾唔到計。

5月1日或8日或15日，星期六早上9時開始，約三小時。地點中環。

對象: 管理層/生意經營者/創業者，連我限4位。

有興趣參加的話，請 whatsapp 你的名片給 Suki (我助手) (+852) 5566 1335。

大家交流做生意最重要的幾條問題。

我唔係靠呢行搵食，免費，我請食早餐 ? Be friends ..... 有機會到時見你。李根興 Edwin

www.edwinlee.com.hk

聯絡李根興 whatsapp (+852) 90361143

。。。。。。。。。。

購買李根興的【李根興的生意哲學】(最新2020年6月出版 - 定價$198)，或【買舖 要買得 PRO】(定價$198)，連親筆簽名，可 whatsapp Suki (+852) 5566 1335。各大書局也有售。

Employee mindset VS. Ownership mentality. In this video, Dan explains to you what your employees are thinking and why they might not care about your business as much as you do. Watch the whole series here: https://www.youtube.com/playlist?list=PLEmTTOfet46Nc8miLY3y-kRfxFSmthzLa
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Happiness at work and ownership mentality: Myth or Reality? - Dan Lok is a serial entrepreneur, best-selling author and the world’s leading expert in internet marketing and is referred to by many as the “Millionaire Mentor". Remember to Like, Share and Subscribe for more videos!

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Vancouver Entrepreneurs Group is the Fastest Growing Business Network & Most Active Entrepreneurs Community at Vancouver Club. We get together every second Wednesday to learn and share our vision & experience!

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Keywords: internet millionaire, online millionaire, internet entrepreneur, become an entrepreneur, online business, entreprenership, Dan Lok, internet marketing, build a business, how to start your own business, successful young entrepreneurs, start a business, create a business, vancouver entrepreneurs, vancouver millionaire, financial freedom, financial success, motivation speech, motivational speaker, inspirational speeches, business success, dan the man lok, grow business, entrepreneur advice, entrepreneur motivation


This video is about: Happiness at Work and Ownership Mentality - Leadership & Management Secrets Ep. 5
https://youtu.be/AS8eKvnKvOE
https://youtu.be/AS8eKvnKvOE

➡︎ Mackey Transformation : http://goo.gl/jsfpif
▽▽Open for more info▽▽

This is my first free trip from Amway! Although it's a small one not like ALS, Amway Annual Leadership Seminar, but it's really exciting for this Langkawi trip!! Because everything is free! From the air ticket to resort room to transport to food, they even gave us meal allowance when we transit in KL's airport!! But that's not the point, the main point is they treated us like super VVIP! That's the point!

Specially thanks for Ryan, Brian, Amber and Leslie for making us so enjoy and relax throughout the trip! And Mr. Leo, General Manager of Amway Singapore and Philippines, for accompany us for the whole trip! I was so so surprised that Mr. Leo actually showed up and stayed with us for every activities! I feel really touched because he is so so busy, and yet he came to Langkawi for us and cared for us. I can really understand the partnership I have with the company, we are not employee but partners with them.

Nevertheless, the amazing Langkawi. You know I was so disappointed when Amway Singapore announced that DD trip this year is to Langkawi. As a Penang lang, Langkawi to me is a little bit cheaper than Genting only, nothing really nice over there, BUT I WAS TOTALLY WRONG!!!!

Oh man, one night stay at Westin is about RM1000+, we stayed 3 nights, and all the high class places for food, I heard that company actually spent SGD3K on us per person! @@" That's damn much for Langkawi!! It's almost RM 7500 @@" Lucky it's all free, I don't think I will spent so much in Langkawi :x

Westin is just too amazing for holidays. Every views is a scenery! It's really worry-free heaven. The staff's service is very nice too, I didn't pick up the morning call, and the actually came to my room and wake me up, hahaha! Blamed the heavenly bed in my room!!!

I can't believe that I finally made it to Amway's Seminar and now back in home, updating to photos to my friends and share my happiness.
Thanks Ginny and Terry for sending me off at 6am in the morning, and Liz, my mum and bro and Terry for welcome me back, love ya!

I really in love with Langkawi now, it's so so beautiful, words can't really describe my feelings for this trip. I gained so much and grew even more after this trip. I realised the important of relax and happiness in life.

XOXO ♥

Love,
Mac


Amway Diamond Dreams Travel
https://www.youtube.com/watch?v=LZNOU...

Travel in Style with Amway
https://www.youtube.com/watch?v=EMmEn...

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Connect with Mac here~ :)

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