On 15th November 8:30am my Instagram account @ms_puiyi consisting of 1,005 posts, 633,000 followers and 433 following was hacked. My account username was changed and deactivated. During midnight, my profile icon has disappeared and only show user not found. On 16th November 9am, my Facebook was hacked. I saw the emails sent to my gmail inbox so, the hacker and I both have try to change Facebook password multiple times. My Facebook account got disabled in the end. After hours of investigation, we figure out hacker has been ‘phishing’ my laptop for 14 days which make him gain access to my Google, Facebook and Instagram. On 9:42 pm, the hacker sent spam emails to all my patreon subscribers for my nudes. I have lodged a police report. Later on, I try to use a spam email to contact the hacker to buy back the pictures and my account for RM 18,000. The hacker in a group has managed to robbed the money in the delivery journey. I have lodged another police report for that too. He deactivated his fake email and went disappeared. The next day, I flew to Facebook Singapore hoping to redeem my account back but only managed to get their business card. 3 days later, Facebook support centre has confirmed my identity and sent me a recovery email. It has been 13 days since my hacking case happened, the police were irresponsible and asked me to refer to SKMM department but my case has not opened by them. They did not call me either and no news of investigations. When I contacted my police inspector, the answer I got in 13 days is only ‘please make an online report to SKMM and you cannot go to their office without appointment, they will not attend you’. In these 13 days, I have also sent many many appeal attempts to Instagram support centre to get my disabled account back but no response. The last email I try to use my private account and sent them an email about my issue but I have a very irresponsible reply from Instagram. Everybody just turns away from me and not helping when I’m seeking help from the right authorities. Please help me share this out and tag Instagram/Facebook team to gain their awareness of this issue.
