關於 net promoter score ，我們在網路上蒐集到這些相關的討論、資訊與評價

#11. Net Promoter Score (NPS) | Bain & Company

The Net Promoter ScoreSM (NPS® ) is a single, easy-to-understand metric that predicts overall company growth and customer lifetime value. These powerful tools ...

#12. Net Promoter Score: A Comprehensive Introduction - Genroe

Net Promoter Score, or NPS®, is a customer survey question and analysis approach used by companies, large and small, to measure customer experience and ...

#13. Net Promoter Score NPS survey question - QuestionPro

Learn everything about Net Promoter Score (NPS) survey questions with examples. Measure brand loyalty and customer brand recommendations with the Net ...

#14. What is a Good Net Promoter Score? (2021 NPS Benchmark)

A score between 0 and 30 is a good range to be in, however, there is still room for progress. If your NPS is higher than 30 that would indicate ...

#15. Net Promoter Score (NPS) - use, application and pitfalls

The Net Promoter Score is a simple but powerful tool to measure client satisfaction with one single question. Here we discuss use, application and pitfalls.

#16. How to Calculate Net Promoter Score (NPS) - The Easy…

How can you discover the health of your customer experience? The Net Promoter Score® (NPS) and its expanded version the Net Promoter System ...

#17. What is Net Promoter Score? (NPS) And How To Implement It

Net Promoter Score is a customer loyalty metric created by Fred Reicheld, Bain & Company and Satmetrix in 2003. It is based on the perspective that every ...

#18. Net Promoter Score: A brief guide to NPS | Zapier

The Net Promoter Score® (or NPS) measures customer experience and loyalty using a two-question survey. The first question: How likely is it that you would ...

#19. Definition of Net Promoter Score - Gartner Marketing Glossary

Net Promoter Score (NPS) is a KPI used to assess overall customer satisfaction and how likely customers are to recommend a company to a peer or colleague.

#20. What is Net Promoter Score (NPS) and When to Use It - Chartio

Net Promoter Score, or NPS, is a common way of gauging customer satisfaction. Read this article to learn how to best interpret this product metric.

#21. The simple metric that's taking over big business | Fortune

Net Promoter Score, a basic measure of customer sentiment, is now used by two-thirds of the Fortune 1000. What makes it such a powerful ...

#22. Ipsos Encyclopedia - Net Promoter Score (NPS)

Net Promoter Scores are calculated using the answer to a single question, using a 0-10 scale: "How likely is it that you would recommend [brand] to a friend or ...

#23. Net Promoter Score | Ebook Download | NICE Satmetrix

Learn how to use Net Promoter Score that drives business growth in this ebook. Learn directly from the co-creators of NPS. Get your copy today!

#24. What is the Net Promoter Score (NPS)? | Usabilla

The Net Promoter Score, often referred to as “NPS”, provides a snapshot into what your customers feel and experience with your digital products.

#25. Product Management 101: Net Promoter Score (NPS)

Net Promoter Score, or NPS, is a metric companies use to measure their customers' propensity to advocate for the brand. This score, in turn, ...

#26. Net Promoter Score Calculation | Free Online NPS® Calculator

Net Promoter Score Calculation | Free Online NPS® Calculator.

#27. A Practitioner's Guide to Net Promoter Score | @andrewchen

Net Promoter Score (NPS) is a measure of your customer's loyalty, devised by Fred Reichheld at Bain & Company in 2003. He introduced it in a seminal HBR article ...

#28. Net Promoter Score (NPS) | KPI example | Geckoboard

The Net Promoter Score (NPS) is loyalty metric used in marketing to measure the number of satisfied customers and the average degree of satisfaction.

#29. What is Net Promoter Score? 2021 Guide to Top NPS Surveys

Everything you need to know about Net Promoter Score (NPS) with question examples, best practices, and free-to-use template. Monitor customer loyalty and ...

#30. What is Net Promoter Score (NPS) - ProductPlan

A net promoter score is a method of using a single survey question to gauge customer satisfaction with a product. Businesses can send out this question— “On a ...

#31. NPS Best Practices: What is Net Promoter Score and how ...

NPS charts your customer loyalty by asking a single survey question: “How likely are you to recommend company x to a friend or colleague?” The ...

#32. Net Promoter Score | Customer.guru

Net Promoter Score is a customer loyalty metric that measures customers' willingness to return for another purchase as well as to make a recommendation to their ...

#33. Why net promoter score (NPS) is important and how to use it

Net promoter score, or 'NPS', is a way of measuring customer satisfaction. It presents customers with a simple survey, then feeds their answers into a formula ...

#34. Net Promoter Score - an overview | ScienceDirect Topics

The net promoter score is a measure of customer loyalty developed by Satmetrix and by Fred Reichheld of Bain & Company and introduced by Reichheld in his ...

#35. The Ultimate Guide To Net Promoter Score® (NPS)

NPS is the abbreviation for 'Net Promoter Score®'. It's designed to measure the overall loyalty your customer has to your brand. In other words, a customer ...

#36. What is Net Promoter Score? - InMoment

Net Promoter Score ® (NPS) is a trademarked metric between -100 and 100 that captures in aggregate the propensity of a company's customers to attract and refer ...

#37. What is Net Promoter Score (NPS) - SurveySparrow

Net Promoter Score is defined as, “A customer loyalty metric that analyzes customer sentiments in order to understand their inclination towards recommending a ...

#38. 什麼是淨推薦值(Net Promoter Score, NPS)？

Net Promotor Score(NPS)是個衡量客戶忠誠度的指標，出自Reichheld 教授發表在2003年的哈佛商業周刊的一篇文章－The One Number You Need to Grow， ...

#39. Net Promoter Score: Your Personal Guide to Customer ...

The Net Promoter Score utilizes an index ranging from -100 to 100, based on the key question asked in the NPS survey, “How likely are you to ...

#40. Net Promoter Score (NPS) survey | Nicereply

Net Promoter Score (NPS) is a metric specifically developed to measure customer loyalty, judging by a customer's likelihood to recommend a product to others ...

#41. The Ultimate Guide to Net Promoter Score (NPS) - Zonka ...

Net Promoter Score (NPS) is a Customer Experience metric to measure the loyalty of the customers. It ranges from -100 to 100 and measures the ...

#42. What Is a Net Promoter Score (NPS)? Definition & How ...

Net Promoter Score (NPS) is a market research method used to measure customer satisfaction. It's most commonly presented to customers using ...

#43. Everything you need to know about Net Promoter Score (NPS ...

Net Promoter Score (NPS), also known as Net Promoter System, is a customer loyalty metric that measures how likely your customers are to recommend your product ...

#44. 10 Things to Know About Net Promoter Scores and the User ...

The Net Promoter Score is a measure of customer loyalty and is based on a single question: How likely is it that you'll recommend this product to a friend or ...

#45. What is Net Promoter Score (NPS)? - Definition from WhatIs.com

Net Promoter Score (NPS) is a metric that companies use to measure customer loyalty as it relates to company brand or to a product or service.

#46. What is the Net Promoter Score®? | ReviewPro

The Net Promoter Score®(NPS) is a metric based on one simple question: “How likely are you to recommend this business to a friend or ...

#47. Industry-Leading Customer Satisfaction | Panopto NPS

What is Net Promoter Score (NPS)?. NPS is a standardized measure of customer satisfaction that runs on a scale of -100 to +100. It aims to measure customer ...

#48. What is a Net Promoter Score (NPS)? A simple metric to ...

Developed by Fred Reichheld at Bain & Company, the Net Promoter Score (NPS) is a customer loyalty metric that measures customer satisfaction ...

#49. How Effective Is Net Promoter Score (NPS)? - Forbes

The basic Net Promoter Score question that was created by Fred Reicheld and Bain&Company. I've always found it to be powerful survey ...

#50. What is a Net Promoter Score (NPS)? | Pendo.io

Net Promoter Score, or NPS, is a metric companies use to measure their customers' propensity to advocate for the brand, which, in turn, serves as a proxy for ...

#51. NPS: The ultimate guide to the Net Promoter Score - Netigate

The Net Promoter Score is a score that tells you how much your customers like you and gives you insights into whether or not they are going to ...

#52. Net Promoter Score Considered Harmful (and What UX ...

One of the crazier things about the Net Promoter Score is how it's calculated. The inputs come from a simple survey. Respondents are asked a ...

#53. Net Promoter Score: What a Customer-Relations Metric Can ...

Net Promoter Score : What a Customer-Relations Metric Can Tell You About Your User Experience. Summary: NPS is a loyalty metric that correlates ...

#54. Net Promoter Score | Customer Experience Rating - Service ...

What is the Net Promoter Score? The score is a recognized means across industries to assess customer satisfaction. The NPS helps us measure customer loyalty ...

#55. How to Increase Net Promoter Score & Drive Business Growth

To calculate your Net Promoter Score, simply subtract the percentage of detractors from the percentage of promoters. This gives you a number between -100 and + ...

#56. What Is a Net Promoter Score (Nps) and How Is It Calculated?

A Net Promoter Score (NPS) is a measure of how likely or unlikely a customer is to recommend your organization. Read more!

#57. What Is Contact Center Net Promoter Score NPS - NICE ...

Net promoter score (NPS) measures customer perception of a brand and can predict revenue growth or decline. It is one of the primary ways companies assess ...

#58. Net Promoter Score (NPS) Definition - BPO Glossary | SYKES

Net Promoter Score ®, also known as NPS®, is a common customer service metric that is used to gauge a customer's experience with a product or service.

#59. Net Promoter Score (NPS) - Airfocus

Net Promoter Score is a metric that gauges customer loyalty and satisfaction simply by asking customers how likely they are to recommend your product or ...

#60. A brief history of the Net Promoter Score | Questback

The Net Promoter Score is a popular Customer Experience Metric used by most successful businesses, all over the world. NPS helps companies track ...

#61. What is net promoter score (NPS)? | Sprout Social

How to measure Net Promoter Score · Start by sending your customers a survey and asking them whether they would recommend you to a friend with a number between 0 ...

#62. What is Net Promoter Score (NPS)? – a guide for UX ...

The Net Promoter Score (NPS) is a loyalty metric that aims to quantify the likelihood of someone recommending a company, product, or service, to a friend or ...

#63. What Is Net Promoter Score - NPS | Confirmit

The Net Promoter Score works by segmenting your customers into Promoters, Passives and Detractors, using a very specific NPS formula. The key ...

#64. What is Net Promoter Score and how is it calculated?

Net Promoter Score (or NPS for short), is a customer experience and satisfaction metric widely adopted around the world. It came about as an alternative to ...

#65. NPS (Net Promoter Score) - Mediatech-cx

NPS®, or Net Promoter Score, is a valuable indicator of customer satisfaction. This metric, which has risen to prominence over the last 10 years, ...

#66. Good Net Promoter Score: All you need to know! - Voxco

A good Net promoter score is an indicator of how your overall customer experience is doing. It indicates that your brand has a higher percentage of ...

#67. NPS (Net Promoter Score) - MyCustomer

Net Promoter Score (NPS) is a tool devised to measure the loyalty of customers. It serves as an alternative to traditional customer satisfaction research ...

#68. Net Promoter Score (NPS) Survey Template - Zoho

The 'Net Promoter Score', or 'NPS', is an indicator to gauge customer satisfaction and loyalty towards your product, service, or even your company as a ...

#69. Net Promoter Score - Clarabridge

CX DICTIONARY · Net Promoter Score, or NPS®, is a customer relationship metric used by many businesses to benchmark their customers satisfaction. · Promoters are ...

#70. Net Promoter Score vs. Reputation Score: What Are the ...

For years, companies have relied on Net Promoter Scores (NPS) to help them gauge customer engagement, brand identity, and satisfaction.

#71. NPS Survey Tool & Net Promoter Score Software | SoGoSurvey

Engage your customers and increase your NPS. SoGoCX helps you measure, analyze, and improve your Net Promoter Score (NPS) to create meaningful customer ...

#72. What is Net Promoter Score (NPS®)? Definition, Formula ...

To answer what is Net Promoter Score, Net Promoter Score (NPS) is defined as a metric for determining the state of a customer's loyalty and ...

#73. Net Promoter Score (NPS) Surveys – GetFeedback Examples

Pioneered by Fred Reichheld, author of The Ultimate Question, the Net Promoter Score (NPS) question captures customer satisfaction and loyalty by asking ...

#74. Net Promoter Score (NPS) - Corporate Finance Institute

What is Net Promoter Score (NPS)? · Net promoter score (NPS), also known as net promoter, is a metric that assesses the willingness of customers to recommend a ...

#75. How to Calculate Your Net Promoter Score (NPS) - Mighty Roar

Created by Bain & Company, the Net Promoter Score (NPS), is used as a quick and simple way to measure customer satisfaction. Your NPS score is based on one ...

#76. Net Promoter Score Explained - BirdEye

Net Promoter Score is meant to be a gauge of overall customer experience. The higher your NPS, the more satisfied your customers are with your business. To ...

#77. What is Net Promoter Score (NPS) and How To Improve It | VHT

The Net Promoter Score (NPS) is a key CX metric that can be easily measured. Learn how examining NPS can help you improve customer experience.

#78. Net Promoter Score (NPS) and its impact on support and sales

Net Promoter Score (NPS) is a metric used to predict customer purchase and referral behavior by measuring customer experience. NPS is not restricted to only ...

#79. Where NPS Falls Short (and How to Put It to Work) | CXL

Net Promoter Score is a customer loyalty metric developed by (and a trademark of) Fred Reichheld, Bain & Company, and Satmetrix. It relies on only one question: ...

#80. Net Promoter Score (NPS) - B2B International

Net Promoter Score (NPS) is an alternative measure of satisfaction and loyalty, and shows how likely your customers are to recommend & promote your company.

#81. What is NPS - the Net Promoter Score? | ultimate.ai

What is NPS - the Net Promoter Score? A net promoter score is a metric used by many industries to establish the loyalty of a customer to a brand.

#82. Guide to Net Promoter Score (NPS) - GatherUp CX software

The simple explanation: Net Promoter Score is calculated by subtracting the percentage of your disappointed customers from the percentage of your super happy ...

#83. What Is Net Promoter Score (NPS)? - YouTube

#84. Net Promoter Score (NPS) - TaskUs

The Net Promoter Score (NPS) is a prominent customer satisfaction metric. At its core, the Net Promoter Score embodies the fundamental idea that all of a ...

#85. Net Promoter Score®, Mystery Shopper ... - The Realise Group

Net Promoter Score (NPS) is a very useful metric which can help your organisation focus on operational processes that maximise promoters of your business or ...

#86. What is a Net Promoter Score? (And Why Does it Matter?)

The Net Promoter Score is simply calculated by taking the number of promoters and subtracting the number of detractors then dividing that number ...

#87. Net Promoter Score® (NPS®) - SmartSurvey

Net Promoter Score is concerned with measuring a customer's willingness to recommend a company's products or services to others, based on an index ranging from ...

#88. Everything you want to know about Net Promoter Score (NPS)

The Net Promoter Score (NPS) is an important KPI and management tool for measuring customer loyalty through the recommendation question.

#89. Net Promoter Score - TRC Staffing Services

Net Promoter Score measures the customer experience and predicts their willingness to recommend your business to someone else. The NPS can be utilized by ...

#90. How to Calculate… Net Promoter Score - Call Centre Helper

In this article, we are going to look at one popular way that businesses measure brand loyalty. Net Promoter Score (NPS) is based on the ...

#91. 8 steps to perform an effective Net Promoter Score analysis

Net Promoter Score – Assessing Your Customers' Brand Loyalty. Reichheld and his team found that this method worked best in determining a consumer's brand ...

#92. 15 Net Promoter Score Statistics You Need To Know In 2019

Find out the latest Net Promoter Score statistics to power up your customer experience strategy in 2019!

#93. How to put your net promoter score (NPS) into action - Illumine8

You understand that you should be tracking net promoter scores on a consistent basis. Want to know how to act on NPS? Read our blog.

#94. Net Promoter Score: What Is It and Why Do You Need It?

Improving Your Net Promoter Score. A low NPS, similarly to a low direct customer satisfaction score, tells you that your customers are unhappy and you need to ...

#95. Net Promoter Score - Civicus

The Net Promoter Score (NPS), is a quick, effective survey tool to evaluate an organisation's training, workshops, services, communications or any other ...

#96. What is Net Promoter Score? - babelforce

Net Promoter Score (NPS) measures the proportion of people who say they would recommend a brand vs. passives and detractors.

#97. What is a good Net Promoter Score (NPS)? - Customer Monitor

A good NPS score is more than just a number. It's a comparison to your peers, it's an indicator of your current success, and it's a way to gain ...

#98. The Net Promoter Score [NPS types and how it helps ...

The Net Promoter Score (NPS) first appeared in 2003 in the United States. It measures the customer's willingness to recommend a ...

#99. Understanding the employee net promoter score (eNPS)

Employee Net Promoter Scores provide important input for employee engagement. However, asking the eNPS question isn't enough to understand engagement.