關於 malaysia airlines complaint ，我們在網路上蒐集到這些相關的討論、資訊與評價

13小时HK✈️LA Cathay Pacific Business Class
这是享受？煎熬？当然我选择的是享受毕竟没几次那么好运可以坐商务舱！
✈️这13个小时其实蛮长时间的可是可以完全平躺，又宽阔到可以翻身，厚厚的被单。没什么好complaint了啦！很容易入睡的朋友可能吃饱睡醒就到了！
✈️喜欢看戏的朋友绝对可以好好的享受，很多新戏选择。要看足13个小时完全没问题。最重要是上个月跟这个月的戏既然有差不多20%新戏。太好了！
✈️小包包！里面装什么呢？Jurlique 的护肤品，唇膏，牙刷，牙膏，漱口液，耳塞，袜子。基本的都有！最重要是这个包包超级好用的！我收集了很多！哈哈😄！
✈️美食Menu！吃到你说怕怕！在lounges吃几轮了。一上飞机又吃，要到时又吃！这次很幸运的有新menu. 上个月才三个选择现在有四个选择哦！超爽！商务舱有个好处就是吃不包还可以要多几分主食哦！可是一份都吃到翻了。
✈️所谓的晚餐#（前菜）吞拿鱼生菜沙拉 （主菜）煎羊架（甜点）芝士，饼干🍪，葡萄🍇，桂花糕，鲜果和雪糕。 这是几千卡路里啊😯！肥死你！肥死你！其实这餐是配合时差所以归类为晚餐以为上飞机是美国的凌晨了。所以要给大家吃饱饱就睡觉。⛔ 我！我！既然忘了拍照羊架只剩骨。哈哈！
✈️所谓的Brunch# （前菜）新鲜水果 （主食）港式牛肉粥和新加坡米粉。 吃饱就要下飞机等下一趟去Phoenix,Arizona 啦！
✈️为了你们而吃的Beef Burger. 真的。我真的没有肚子饿，我是为了拍照而已！（偷偷吃完了，好饱哦）
✈️服务好吗？其实还好而已，有local香港人的culture。很多东西都要快快快！服务也很快，缺少了一点的笑容！每一餐都少给东西，不问就不给。所以一定不客气的要求你要的东西。坦白说前几年坐 Malaysia Airlines 的经济舱食物还蛮不错的。

下一篇是 American Airlines 的First Class*

Leaders. Learn from this man please. Nice one Mr Peter

This is the email from Malaysia Airlines CEO Peter Bellew.

Edit: Suanie T pointed out that the uploaded image of the letter is difficult to read. Therefore, I am appending the text version below.

6 February 2017

Dear Mr. Tan.

Thank you for your open letter to the Borneo Post. On behalf of the Malaysia Airlines family I humbly apologise. That was no way to treat another human being. Your journey was terrible.

Excuses. Who really wants to read my excuses? No one I am sure. In your booking we were notified that you were “OKU” which is Bahasa for Orang Kurang Upaya which means you have a disability and needed a simple meet and greet assistance. Unfortunately, before you arrived at check-in we did not know you needed a cabin wheel chair or special assistance which has a code of WCHC. Honestly - the global airline process is poor. For our future customers we need to find a new and better way.

On arrival at Bangkok the baggage agents did not read the tag correctly on your wheelchair and with a stupid error sent it direct to the baggage carousel. Our Malaysia Airlines cabin crew did go to some lengths to retrieve the wheelchair but it was some distance away in the terminal. Our crew are very upset at your treatment.

Modern jet aircraft are still very poorly designed to accommodate disabled customers. I personally will now review the safety of how we speed these exits from our aircraft.

I can say sorry all day but I don’t believe that helps you. A more constructive approach I think would be to meet with you in person and members of national organisations that represent people with mobility challenges. There has to be a better way to help you. If you will grant me the time I will arrange to meet you at your home or organize to meet you in Kuala Lumpur.

Your complaint raises a much broader question. How can Malaysia Airlines survive in the modern airline industry? Our only hope is to offer extraordinarily good customer service. We simply must be the most customer friendly airline in Asia. That will be difficult but it can be done. In 2017 we are starting to switch mindset from pure survival to making the airline the pride of the nation again. That will be a road with many twists but we have made great progress on our journey.

We are adopting right now a Golden Rule. Kampung boys from Ireland to Malaysia were taught this by their mothers. It’s in the Koran, Bible and every religious text in the world. Simple. Treat other people as you wish to be treated yourself.

Mr. Tan, I promise you I will work hard to get that Golden Rule in operation throughout Malaysia Airlines. We have wonderful staff. But they are tied down with red tape that currently prevents them from treating customers as they would wish to be treated themselves.

Pledging to obey the Golden Rule will also change the way we treat our own colleagues, all customers and the environment.

Thank you again for your letter and I sincerely regret what happened. Hopefully we can work together to use the Golden Rule to create a new and better way for our disabled customers to see that the journey itself is the reward.

Yours sincerely,

Peter Bellew